Welcome to Our Practice!
You are the reason we are here and do what we do. We are dedicated to making sure you feel cared for and important. In addition, we are dedicated to providing you with compassionate, high-quality medical care. While at our office or if you have a procedure or surgery and are at the hospital, please do not hesitate to ask us any questions that you may have.
Thank you for allowing us to participate in your healthcare!
Make an Appointment
Patients are seen by appointment – on the same day the appointment is made if possible. To schedule an appointment, please use our convenient online scheduling tool or call the practice you’d like to visit during regular business hours.
Appointments with Grand Strand Neurology Care and Grand Strand Spine and Neuro Care are not able to be scheduled with the online scheduling tool.
Make follow-up appointments as you leave. We make every effort to stay on schedule although emergencies do arise. If we are seriously delayed, we attempt to notify patients beforehand.
Arriving For Your Appointment
New patients are asked to arrive 30 minutes early to complete paperwork. You can download and print the forms from each practice's website and complete them prior to your appointment.
If you're a current patient or have already filled out your forms, we ask that you arrive 15 minutes prior to your scheduled appointment time.
Please bring the completed forms, a list of all medications you are currently taking, recent copies of x-rays, lab results and your insurance card to your appointment.
We require payment of your co-payment and past-due account balances at the time of service. We accept cash, checks, debit and all major credit cards. Any check returned from the bank will result in an additional charge that will appear on your account.
Unless arrangements have been made in advance, co-payments, co-insurance, and any outstanding balances are expected at the time of service. Patients may be financially responsible for payment of all services, even if their insurance company does not pay. Patient accounts not paid promptly are subject to third party collections and/or legal procedures. If your insurance carrier has not responded to a claim within 90 days, we reserve the right to formally transfer all associated liability for the claim to the patient/guarantor.
You can also use our secure Online Bill Pay option to pay current statement balances online without setting up an account.
We will submit claims to most major insurance carriers. Please bring your insurance card and I.D. with you to every visit so we can ensure that our records are accurate.
We recommend that you call your insurance company to verify that we participate with your plan as well as any referral requirements, copays, deductibles or other network requirements from your insurance plan. If you have an HMO or an insurance plan that requires a primary care provider (PCP) referral or authorization, please verify that the referral has been sent to our office prior to your appointment. Lack of referral may result in your appointment being rescheduled.
Please notify us if you have any change in your name, phone number, address, or insurance as soon as it occurs. And please be prepared to present your insurance card at every visit.
Cancellations or Rescheduling
To better serve the needs of all our patients, we ask that you call at least 24 hours in advance to cancel or reschedule appointments. We make every effort to stay on schedule, although emergencies arise.
We are happy to help with refill requests during regular office hours, so please call your doctor's office to let us know what you need.
After Hours and Emergencies
If you are experiencing a medical emergency, dial 911. However, if you need after-hours advice for a medical concern, please call your physician’s office and their answering service will assist you.
What Do We Need From You?
- To inform the Medical Practice staff of any pertinent changes in insurance, employment, demographic information or relationships with other care/service givers.
- To arrive on time for scheduled appointments and cancel, when necessary, with a phone call.
- To provide payment for services requested and delivered by the Medical Practice not covered by insurance within 90 days.
- To notify the Medical Practice of any change in his/her health status.
- To follow the recommended treatment plan and inform the Medical Practice of any physical or mental impairment requiring special accommodation.
- To ask questions if directions and procedures are not understood.
What Should You Expect From Us?
- To be treated with respect, dignity and be informed of his/her care needs to make appropriate decisions.
- Help plan his/her care and make changes to it.
- Expect that teaching materials will be provided in a manner he/she can understand.
- To be informed of the Medical Practice billing process.
- To have his/her records keep confidential except when consent has been given.
- To expect services to be professional, timely and appropriate.
- To communicate his/her complaints to the Medical Practice Manager and expect to receive follow-up without negative repercussions or changes in service.
- To receive care without discrimination due to race, religion, age, sex, disability or ethnic origin.